We will accept returns if it is due to damage that is our fault or manufacturers defects. The items that we sell are chemicals and peptides and as such could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse.
There are certain extenuating circumstances where we will accept returns of unopened research chemicals. The return must be within 15 days of the time of the purchase. Please contact us for more information.
If you feel that a product was not up to standard we ask that the client return the research chemical with the majority of the remaining liquid still in it and we will replace it. Please contact us to arrange for return. If there is a legitimate issue then we will fix it. We only ask that you work with us on ensuring that our company remains safe against people who would be less than truthful in their accounts.
If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you. If A refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.
If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you.
If your shipment has been lost by the USPS and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by USPS and the delivery confirmation shows "delivered" then our guarantee has been fulfilled and WE WILL NOT RESHIP FREE OF CHARGE. It is suggested that customers have their orders shipped "signature only" if they have had delivery problems in the past or who want to ensure delivery. In other words, we aren't responsible for stolen mail. To request a "signature only" shipment, you must request this service in the "notes" field of the order page. Also, if for some reason the customer is requested to pick up a package at their local post office and does not follow through and the package is lost or destroyed as a result, we are not responsible.